Welcome, Guest. Please login or register.
Did you miss your activation email?
April 20, 2025, 03:07:49 am

Author Topic: Car deallership ripped me off HELP ME  (Read 6387 times)

skiboarder

  • Toyota should pay me
  • *****
  • Posts: 193
  • Karma: +0/-0
    • View Profile
Car deallership ripped me off HELP ME
« on: March 19, 2007, 11:34:27 am »
I bought a 2002 jeep liberty from a car deallership 6 months ago. I just found out it was in a bad collision with a tele pole, the damage was reported severe with frame damage front end. The deallership never told me about this and I am pissed. Does anyone know the law or rights for something like this. I would like to go back and get my money back. (Wisconsin deallership)
02 Jeep Liberty midnight blue
1987 Suzuki Samurai

Rambling Wreck

  • Toyota should pay me
  • *****
  • Posts: 399
  • Karma: +0/-0
    • View Profile
    • Email
Re: Car deallership ripped me off HELP ME
« Reply #1 on: March 19, 2007, 13:47:43 pm »
I suspect state laws vary considerably but generally if a vehicle is damaged to the point that an insurance company "totals" it, the title is re-issued as a "salvage" title. At that point, I believe the seller is obligated to disclose the information and is accountable if thy didn't. For an accident in which the insurance company pays to repair the vehicle, they ususally include an amount to the owner (if called out) known as "diminished value" - always insist on this if you have your car repaired. This payment reflects the reality that the car is going to re-sell for less even though repaired. For a situation like this, I believe the old adage of "buyer beware" controls as long as any statements made to induce you to buy were truthful. If you asked if the car had been wrecked and they outright lied to you, you have a case but you have to PROVE they lied - hard to do.

There are others much more qualified to answer this question -  this is just my gut instinct of how it will fall.
Don't be so humble, you're not that great.

skiboarder

  • Toyota should pay me
  • *****
  • Posts: 193
  • Karma: +0/-0
    • View Profile
Re: Car deallership ripped me off HELP ME
« Reply #2 on: March 19, 2007, 14:01:29 pm »
It was not totaled but I read that if there was a repaired frame, strut tower or unibody that they have to tell you. Carfax stated numerouse engine, suspension and transmision repair after crash. Thats not good if I wanted to resell this car I would be screwed it wont sell for full price like I paid.
DOES ANYONE KNOW MORE ABOUT THIS !!!!!!
02 Jeep Liberty midnight blue
1987 Suzuki Samurai

masonlk

  • Toyota should pay me
  • *****
  • Posts: 240
  • Karma: +1/-0
    • View Profile
Re: Car deallership ripped me off HELP ME
« Reply #3 on: March 19, 2007, 15:57:16 pm »
Contact your state attorney general's office. They should have a web site with a complaint form you can fill out and submit. Attach copies of all pertinent paperwork. This would probably get you the fastest response.

wakejunky

  • Toyota should pay me
  • *****
  • Posts: 471
  • Karma: +2/-0
    • View Profile
    • Email
Re: Car deallership ripped me off HELP ME
« Reply #4 on: March 19, 2007, 16:03:43 pm »
Rambling Wreck hit it on the head. Dealerships only need to notify you if it has a salvage title. At least that's how it goes in CA.
OVER 800 HRS ON 2 EPICS.
99 E22- Sold 2007
01 SX - Sold 2013
2014 Axis A22-Sold 2018
?

breakawaydaze

  • Toyota should pay me
  • *****
  • Posts: 301
  • Karma: +1/-1
  • Not without my Epic!
    • View Profile
    • Email
Re: Car deallership ripped me off HELP ME
« Reply #5 on: March 19, 2007, 20:53:36 pm »
Man, I really did not want to get into this but......

Every state has different laws.  I don't think any state requires that a dealer has to disclose previous repair damage on a used car, known or not.   Pre owned cars are of higher risk and buyers need to use the tools available to them in order to protect themselves. (i.e. Carfax) Most states do have laws that protect the new car buyer from repairs made on new cars.  Many reputable dealers are on a program that "Carfax Certifies" all of their used car inventory.  This protects the buyer from the experience that you have had.  One issue that does come up is the delay of information that gets to "Carfax" on repairs.  Information from the actual date of accident, to the time that the repair is made, to the insurance industry reporting to Carfax could take at least 6 months!  This means that the car could be wrecked and repaired, traded in and sold with no derogatory Carfax info available for months after the second owner purchases the car.  In your situation at this point you are probably on your own.  It is the dealers sole decision to help you or not.  I can only reccomend that you remain professional in your request for assistance.  A reputable dealer will always assist a customer when an issue such as this comes up.  It is possible that the dealer did not know the extent of the repaired damage of the car when it came in on trade.  It is also possible that he purchased the car at an auction and did not pull a history report (not a good practice).  Hopefully you and the dealer can come to some sort of mutual satisfaction.  I am not experienced with Dealer / Consumer laws in Wisconsin so I would suggest that you do contact the Attorney Generals office in you state as previously reccomended.

tryme

  • Toyota should pay me
  • *****
  • Posts: 266
  • Karma: +0/-0
    • MSN Messenger - volley_6969@hotmail.com
    • View Profile
    • Email
Re: Car deallership ripped me off HELP ME
« Reply #6 on: March 20, 2007, 22:37:09 pm »
What dealership was it.  i am in wisconsin too and there is nothing better than bad word of mouth.  i can help pass it along.

eagle1wi

  • Toyota should pay me
  • *****
  • Posts: 217
  • Karma: +0/-0
  • Epic 21
    • View Profile
Re: Car deallership ripped me off HELP ME
« Reply #7 on: March 21, 2007, 01:08:19 am »
I pm'd him to get that answer as I am also in Wisconsin.

I don't think he wants to post it here until he finds out if they will do anything to remedy the situation.

Epic 21 - Red

skiboarder

  • Toyota should pay me
  • *****
  • Posts: 193
  • Karma: +0/-0
    • View Profile
Re: Car deallership ripped me off HELP ME
« Reply #8 on: March 22, 2007, 00:48:06 am »
I dont care , it was wilde honda in waukesha  >:(


 craig
I called and left a voice mail with the used car manager no call back dont think they want this problem I'll storm in there on a saturday and raise hell with about 50 costumers in there That should get somebodys attention or jail. ;D ;D ;D ;D ;D
02 Jeep Liberty midnight blue
1987 Suzuki Samurai

Rambling Wreck

  • Toyota should pay me
  • *****
  • Posts: 399
  • Karma: +0/-0
    • View Profile
    • Email
Re: Car deallership ripped me off HELP ME
« Reply #9 on: March 22, 2007, 17:52:46 pm »
Whoa, hoss - bad move in my humble opinion. Do you want to just vent and embarrass the dealership and yourself or do you want resolution?

You have owned the car for 6 months. Now you pull a Carfax and want what - a refund, an additional discount, to trade the car for something else, free service if there are suspension related problems, an apology - I am serious- what is it that you want to achieve?

A buyer is obligated to do some due diligence, especially if buying a USED vehicle. You have had use of the car for 6 months. They aren't going to just write you a check for what you paid for the vehicle , ESPECIALLY if you storm in to their sandbox calling them crooks. Do you really think a seller is OBLIGATED to tell you about every accident the vehicle has been in? Where is the line drawn- a bent bumper that was replaced or a car that was a twisted burned shell after a multi-fatality catastrophe? - a little vivid but you get the point. To me, it seems that the line has been drawn, right or wrong, based on whether damage has been severe enough to warrant a salvage title. Some damage can be repaired  properly such that you really aren't going to notice any lingering effects. One exception to that, again in my opinion, is the paint. It would be rare for a $75,000 repair shop paint booth to produce the same quality as a manufacturer's $750,000 electostatic paint booth. However, a salvage title is a scarlet letter. You said the vehicle does not have a salvage title so that is not an issue. The other issue is whether you directly asked about prior damage and whether you were dealt with truthfully. While a seller may not be obligated to disclose facts, even relevant ones, every business transaction requires truthfullness by both parties. Otherwise there is no meeting of the minds.

I went to the other thread and read the CarFax on the vehicle. The accident was in 2003 so CarFax most likely had this damage report on it when you bought the vehicle in 2006. However, please read the CarFax report carefully. Damage is listed as severe when the car cannot be driven from the accident site. Something as simple as a broken radiator hose can keep the car from being driven away from the accident site. Frame damage is reported whether it is minor or major and can often be repaired. CarFax often uses accident reports to gather data. This means that they are going off the police officer's assessment of damage. There is a case number on file. You could request the accident report and it may show where the car was taken after the accident. Maybe the dealership could help you track down exactly where it was repaired and what was repaired.

From what I have read so far, the dealership probably knew there was prior damage to the car. However, you should have been proactive also. Proactive means pulling a CarFax BEFORE forking over the dough. It also means that if you asked and they lied, you got it in writing. Otherwise, your satisfaction now depends on the cooperation of the person across the desk from you when you discuss the issue. Remain professional. If the dealer is reputable, he wants satisfied customers. The two of you will figure something out. If not, you lose a few dollars but don't lose your dignity. If he is a scumbag, don't give him the thrill of knowing he put one over on you and won. I have driven 9 hours pick up a vehicle at a dealership to avoid doing business with the same brand dealership 2 miles from my home. This is my way of saying "Fool me once- shame on you, fool me twice- shame on me". If the Used Car Manager isn't responsive - stay cool. There is always the dealership Manager who may or may not be the dealership owner. After each step, let us know how it is going.

Don't be so humble, you're not that great.

PSullivan3

  • Toyota should pay me
  • *****
  • Posts: 256
  • Karma: +0/-0
    • View Profile
Re: Car deallership ripped me off HELP ME
« Reply #10 on: March 22, 2007, 18:05:41 pm »
Wow ,well said now I've got an X wife and she miss led me.... who do I go to,can you pull an xfax something, can ya help a bro out

Bitzco

  • Toyota should pay me
  • *****
  • Posts: 507
  • Karma: +0/-0
  • How Gilligan got off the island.
    • View Profile
    • Email
Re: Car deallership ripped me off HELP ME
« Reply #11 on: March 22, 2007, 18:26:50 pm »
With all due respec' to the Wreck, I'd say git yer shotgun and some dynomite, haul a$$ over to that there dealership, find the stinkin' punk who sold er to ya', an deman' some satisfactshun. You might wanna take Uncle Billly Bob, and a few frien's from the bar along as well. Some bats and axe hanles may come in handy in the process. Good luck!
03 Pilot, 01 Epic SX, 330 cc bombers and 4 kids in back. Working to retire to a lakeside cottage with my own boat dock.

Ktown

  • Toyota should pay me
  • *****
  • Posts: 234
  • Karma: +0/-0
    • View Profile
Re: Car deallership ripped me off HELP ME
« Reply #12 on: March 22, 2007, 19:43:46 pm »
I didn't want to join this thread (this will be wordy), but my dad was in the car business for over 20 years and I have seen a lot of what happens in a dealership.  First, I do understand that you feel tricked by the dealership, and in many ways you were.  Dealerships (even the good ones) try to make money by selling cars for as much as the market will allow.  The best dealerships are only different, because they go out of their way to make sure you get what you paid for (not always the best price).  If you got a rock bottom dollar deal, you probably didn't get your vehicle from the dealership with the best customer service and best quality vehicles.  Wrecked and mega mile vehicles cost much much less from wholesalers and used car lots make big money from these vehicles because of the large profit margins.  If they clean these cars good, it is hard to tell with only one look (no matter how close you think you are looking) that the car is less than steller.  The top dealerships only work with reputable wholesalers and auctions and often sell off their wrecked and high mile vehicles to other used car lots and wholesalers.  They NEVER get rid of the cherry vehicles that are traded to them.  Remember, 99% of the dealerships will not be able to keep the best staff, offer the lowest price, and keep pristine vehicles.  In my opinion it is always better to use the cheapo dealer to get the quality dealer to drop their price (it won't be as low, but you will get a better experience).  Okay that's my concept of dealerships (doesn't help you now), here is what I recommmend.  I would write a letter (not an email) to the dealership's general manager (ensure the date is on it)and explain the situation and ask them to comment on their procedures for disclosing or not disclosing accident information (all dealers get a carfax or equiv).  Keep a copy and wait for 2 to 3 weeks for an answer.  If it's a crappy dealership, they will not respond.  After you have waited with no response or if you get a scumbag answer, forward to the parent company or companies (Honda for expample).  In this letter explain your situation, included the previous letter or letters and explain to them that you are concerned that they are creating a poor image of Honda dealerships and that you plan on filing a complaint to the BBB.  In the end, you will back door the crappy used car manager (it's probably not the salesman's fault), ensure that they are being watched by the parent company, and actaully making them sweat a little.   The company may or may not pay you retribution, but they may offer you some sort of service or future discount (if you even wanted to use them again).  In rare cases, I have seen companies take vehicles back to use toward a different vehicle (this is very rare and normally requires multiple documented problems).  In your case, I would not argue with the folks at the dealership (they will document that and have a response waiting for the parent company) and cause a scene.  If you had a visable (wheel falling off, smoking engine, etc...) problem, that would be an eye sore for the dealership, then that approach MAY work.  If you just want to vent and feel better about it, go down there and scream until they call security (it will definitey make you feel better temporarily).

Just my 2 cents.  Good luck!

"The higher we soar, the smaller we appear to those who cannot fly"  - Nietzsche

2002 Epic SX
2007 Tundra DC, 4x4, 5.7L

flyn2001

  • Toyota should pay me
  • *****
  • Posts: 249
  • Karma: +0/-0
  • The One!!
    • MSN Messenger - flyn2002@hotmail.com
    • Yahoo Instant Messenger - flyn2001
    • View Profile
    • Email
Re: Car deallership ripped me off HELP ME
« Reply #13 on: March 23, 2007, 03:44:42 am »
I've got GUNS n S@#T!!  j/k.  Be professional...you are the bigger person!  Sounds like this dealership is crappy.  I've noticed, in various life events, that being calm and professional seems to get the best results (well, this and great documentation). 

Another answer would be to sell it to some 16 year old girl who just got her license and saved all her Mc D's summer hire money for the last 6 years to buy a realiable vehicle to get her to school. This would make you feel much better...yup this is what I would do......i'm joking.......GOSH!

Good Luck!
01' X-22 w/ P.Pass, Acme 3 blade, Y. Optima, 10" Kicker L7 Solobaric, 600w diamond audio, 4 Polk Audio 6.5" tower speakers

02' Supercharged 4-Runner Sport, 7th inj., TRD Trans. cooler,  Nav., 3" lift, Eibach, Air Shocks, 285 Toyo MT's, XM, R. Optima, TRD package.

skiboarder

  • Toyota should pay me
  • *****
  • Posts: 193
  • Karma: +0/-0
    • View Profile
Re: Car deallership ripped me off HELP ME
« Reply #14 on: March 23, 2007, 11:31:42 am »
WRAMBLING WRECK IT KINDA SOUNDS LIKE YOUR A CAR SALESMEN. I DONT WANT THE VEHICLE HOW AM I GOING TO SELL THIS ARE YOU GOING TO BUY THIS NO I DIDN'T THINK SO. ALL I WANT IS TO TRADE IT FOR WHAT I PAID MAYBE A LITTLE LESS. I THINK THATS MORE THAN FAIR. THIS IS A BIG TIME CAR DEALLERSHIP AND I DIDN'T PULL A CARFAX WHEN I BOUGHT IT BECAUSE OF THERE REPUTATION I DIDN'T THINK I NEEDED TO.

THANKS FOR ALL THE HELP PEOPLE
02 Jeep Liberty midnight blue
1987 Suzuki Samurai